Customer Service Representative - Full Time
Richmond, IN Richmond, IN Full-time Full-time $37,440 - $45,760 a year $37,440 - $45,760 a year 2 days ago 2 days ago 2 days ago Description:
AT VANDOR Funeral Products, we are committed to ensuring all employees are part of a culture that is all about YOU.
Vandor offers competitive pay and provides a fast paced, low stress, and friendly environment where you will have the opportunity to make a difference day in and day out.
AN EQUAL OPPORTUNITY EMPLOYER, VANDOR OFFERS:
Competitive Wages Great Benefits (see below) A fast paced and friendly environment where you will have the opportunity for career advancement opportunities APPLY TODAY! The Customer Service Representative works in a team setting to assist customers by answering product and service related questions, and suggesting alternative information or products when necessary.
They will routinely process orders, prepare correspondences and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.
This position will work directly with Management, Shipping & Receiving, Accounting and Production departments within the organization.
They will also work in conjunction with third party LTL carriers to ensure a smooth and efficient shipping process.
The Customer Service Representative will represent the organization by being the first to answer phone calls and building relationships with customers.
DUTIES AND
Responsibilities:
Contribute to team effort by accomplishing department goals.
Identify, assess and satisfy customer needs.
Establish and build sustainable, professional relationships centered on trust through open & interactive communication with customers.
Provide accurate, valid and complete information - or help to find someone who can do so.
Coordinate refunds and/or exchange of goods and assist in the resolution of issues when necessary.
Report errors and faulty information to the Customer Service Manager.
Receive and process orders both online and through the phone.
Follow up with Production and Shipping to ensure safe, accurate and timely delivery.
Prepare Bill of Ladings, order forms and other applicable documents.
Respond directly to customer requests for information.
Understand the differences in types of customer firms and maintain confidentiality regarding customer information and company policies, pricing and other data.
Act as a liaison between Quality, Production and the customer when quality issues arise.
Maintain customer files and information in Syspro.
Accurately enter data into a variety of computer programs.
Work alongside Accounting Department to accurately invoice customers in a professional and timely manner.
Requirements:
Qualifications:
High school diploma or GED.
Competence with Microsoft Word, Excel and ability to learn/use other programs.
Strong communication skills, both verbal and written required.
Ability to multi-task, prioritize and manage time effectively.
Attention to detail and accuracy.
Ability to retain and recall product knowledge.
Strong phone contact skills, active listening and friendly, patient personality.
Mathematical skills - above average, quick mathematical skills are needed.
Previous office experience is required.
Experience with shipping and/or manufacturing preferred.
Strong Reasoning Ability:
He/she must be able to analyze problems, identify and implement alternative solutions, communicate the logic behind these decisions and be effective in doing so both within and outside the organization.
BENEFITS (Applies to Full-Time Employees):
Referral Bonuses available up to $800 Great medical insurance (example:
$10 weekly single coverage) Dental/Vision/Life Insurance/AD&D/STD & LTD Health Savings Account (tax deferred savings applicable to medical) 500/1000 Employer Contribution yearly 401K (matching up to $3,000) 10 Holidays includes your birthday Vacations increase with longevity PM21.
Estimated Salary: $20 to $28 per hour based on qualifications.
AT VANDOR Funeral Products, we are committed to ensuring all employees are part of a culture that is all about YOU.
Vandor offers competitive pay and provides a fast paced, low stress, and friendly environment where you will have the opportunity to make a difference day in and day out.
AN EQUAL OPPORTUNITY EMPLOYER, VANDOR OFFERS:
Competitive Wages Great Benefits (see below) A fast paced and friendly environment where you will have the opportunity for career advancement opportunities APPLY TODAY! The Customer Service Representative works in a team setting to assist customers by answering product and service related questions, and suggesting alternative information or products when necessary.
They will routinely process orders, prepare correspondences and fulfill customer needs to ensure excellent service standards and maintain high customer satisfaction.
This position will work directly with Management, Shipping & Receiving, Accounting and Production departments within the organization.
They will also work in conjunction with third party LTL carriers to ensure a smooth and efficient shipping process.
The Customer Service Representative will represent the organization by being the first to answer phone calls and building relationships with customers.
DUTIES AND
Responsibilities:
Contribute to team effort by accomplishing department goals.
Identify, assess and satisfy customer needs.
Establish and build sustainable, professional relationships centered on trust through open & interactive communication with customers.
Provide accurate, valid and complete information - or help to find someone who can do so.
Coordinate refunds and/or exchange of goods and assist in the resolution of issues when necessary.
Report errors and faulty information to the Customer Service Manager.
Receive and process orders both online and through the phone.
Follow up with Production and Shipping to ensure safe, accurate and timely delivery.
Prepare Bill of Ladings, order forms and other applicable documents.
Respond directly to customer requests for information.
Understand the differences in types of customer firms and maintain confidentiality regarding customer information and company policies, pricing and other data.
Act as a liaison between Quality, Production and the customer when quality issues arise.
Maintain customer files and information in Syspro.
Accurately enter data into a variety of computer programs.
Work alongside Accounting Department to accurately invoice customers in a professional and timely manner.
Requirements:
Qualifications:
High school diploma or GED.
Competence with Microsoft Word, Excel and ability to learn/use other programs.
Strong communication skills, both verbal and written required.
Ability to multi-task, prioritize and manage time effectively.
Attention to detail and accuracy.
Ability to retain and recall product knowledge.
Strong phone contact skills, active listening and friendly, patient personality.
Mathematical skills - above average, quick mathematical skills are needed.
Previous office experience is required.
Experience with shipping and/or manufacturing preferred.
Strong Reasoning Ability:
He/she must be able to analyze problems, identify and implement alternative solutions, communicate the logic behind these decisions and be effective in doing so both within and outside the organization.
BENEFITS (Applies to Full-Time Employees):
Referral Bonuses available up to $800 Great medical insurance (example:
$10 weekly single coverage) Dental/Vision/Life Insurance/AD&D/STD & LTD Health Savings Account (tax deferred savings applicable to medical) 500/1000 Employer Contribution yearly 401K (matching up to $3,000) 10 Holidays includes your birthday Vacations increase with longevity PM21.
Estimated Salary: $20 to $28 per hour based on qualifications.
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